All returns and exchanges must include a copy of your invoice, along with the original appraisal and jewelry box for the item(s).

All Items must be returned in its original form for a refund. The return policy, exchange policy, and warranty will be voided If any stone has been removed from its setting, or any merchandise has been altered, re-sized, tampered with or damaged. Merchandise must be received in its original condition for a refund.Returns for a refund exceeding 30 days, if accepted, will be charged a 35% restocking fee.All merchandise returned or exchanged will be checked by our gemologists and must be reviewed and confirmed by our accounting department and cross-referenced with its corresponding original order.Packages with signs of damages will be refused.

Any loss or damage of items shipped by the customer to Edwin Novel Jewelry Design will be handled between the customer and their carrier’s insurance provider and are not the responsibility of Edwin Novel Jewelry Design. Furthermore, Edwin Novel Jewelry Design is not responsible for loss or damage of items being shipped to us for any reason, including but not limited to: unsigned, lost or stolen packages, additional costs, fees, tariffs, losses, damages, or any other liability in regard to any shipment sent from the customer to Edwin Novel Jewelry Design. Note that Edwin Novel Jewelry Design is not responsible for loss or damage of items being shipped to us for return/exchange/trade-in/appraisal. After shipping, please provide your Customer Service representative the tracking information either via email or phone. Customers may use any shipping carrier they prefer as long as the item is shipped with a return tracking number, a valid signature and insured for a value meeting or exceeding the value of purchase. The customer understands that it is their responsibility to choose a reliable shipping carrier to insure their package for appropriate value and to require a valid signature upon the delivery of their valuable.

Edwin Novel Jewelry Design is not responsible for return shipping labels and handling fees.

Fees may apply if the appraisal and original box are not included within your return/exchange. Be sure to include the original appraisal and original jewelry box. All packages returned without an RMA number will be refused. It is recommended that you address it to our shipping address as “Edwin Novel” ONLY, and not to include “jewelry” anywhere on the package to reduce risk.

Be sure to write the RMA number on the box for faster processing.

If you decide to drop off returns/repairs/exchanges in person, you will need to get a receipt at the time you drop off your item(s).

Items can be dropped off in person or shipped to our corporate headquarters for return/exchange processing.

Securely package your item(s) with regard to protection of the contents.

All individual policies, terms, conditions, and related fees apply based on the circumstances, time frame, and condition of your return/exchange.

You will need to provide them with your original order number, the description of the item(s) being returned, and advise them whether you wish to return or exchange. To initiate the return/exchange process, please contact our Customer Service department at (888) 765-4326 and request a “RMA” (Return Merchandise Authorization) number.Upgraded shipping and expediting fees are non-refundable.If you are dissatisfied with your purchase for any reason, you may return it within 30 days and receive a full refund.The return policy timeline starts when you receive your order.Unless specified before purchase, all items are exchangeable for 100% credit. Edwin Novel Jewelry Design offers a lifetime 100% exchange policy.We stand behind our products with a generous exchange and return policy. We take great pride in the quality and workmanship of every jewelry we create.

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